1. Introduction

Welcome to Craft N Work. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

If you do not agree with our privacy practices, please do not use our services. By accessing and using craftnworks.com, you acknowledge and accept the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Name, email, phone number, password, address, date of birth
• Payment Information: Card details (processed securely via Razorpay), billing address
• Project Details: Location, area, project type, budget, preferences
• Communication: Messages, inquiries, feedback, complaints
• Support Requests: Issues reported, documentation shared

2.2 Information Collected Automatically

• Device Information: IP address, device type, browser, operating system
• Website Usage: Pages visited, time spent, clicks, search queries
• Cookies & Tracking: Session data, preferences, browsing behavior
• Location Data: Approximate location (if you enable location services)

2.3 Information from Third Parties

• Payment processors (Razorpay) for transaction details
• Email service providers for communication
• Analytics platforms for usage patterns
• Social media (if you link accounts)

3. How We Use Your Information

4. Sharing Your Information

4.1 We DO Share Information With:

• Service Providers: Labour providers, material suppliers, architects (only relevant details)
• Payment Processors: Razorpay (secure, PCI-DSS compliant)
• Delivery Partners: Logistics companies (address, phone for delivery)
• Legal Authorities: Only if required by law or court order

4.2 We DO NOT:

• Sell your personal data to third parties
• Share your data for marketing without explicit consent
• Disclose your information publicly without permission
• Share sensitive data (passwords, full card numbers)

5. Data Security

5.1 Security Measures

• All data transmissions are encrypted using SSL/TLS protocol
• Payment information is processed via Razorpay (PCI-DSS compliant)
• Passwords are hashed and stored securely
• Access to sensitive data is restricted to authorized personnel only
• Regular security audits and updates are performed

5.2 Your Responsibility

• Keep your password confidential and change it regularly
• Do not share your login credentials with anyone
• Log out after using our platform, especially on shared devices
• Report suspicious activity immediately to craftnworks01@gmail.com

6. Data Retention

• Account Data: Retained as long as your account is active
• Transaction Records: Retained for 7 years (as per GST & Income Tax laws)
• Marketing Emails: Retained until you unsubscribe
• Support Records: Retained for 3 years for dispute resolution
• Deleted Data: Permanently deleted within 30 days of account deletion (excluding legal requirements)

7. Your Rights & Choices

7.1 Access & Correction

• You can view and update your profile information anytime in your account
• Request a copy of all your data by emailing craftnworks01@gmail.com
• We will provide your data within 15 days

7.2 Opt-Out & Unsubscribe

• Marketing emails: Click "Unsubscribe" at the bottom of any email
• SMS notifications: Reply "STOP" to any SMS message
• Promotional content: Disable in account settings
• Note: Transactional emails (orders, support) cannot be disabled

7.3 Data Deletion

• Request account deletion by contacting support
• We will delete personal data within 30 days
• Some data may be retained for legal/tax compliance (anonymized)
• Deletion is irreversible; cannot recover deleted accounts

7.4 Rights Under Indian Law

• Right to Information Technology Act, 2000
• Right to Consumer Protection Act, 2019
• Right to personal data protection (as per emerging data protection laws)

8. Cookies & Tracking

8.1 What Are Cookies?

Cookies are small files stored on your device to remember your preferences and track your activity.

8.2 Types of Cookies We Use:

• Essential Cookies: Required for site functionality (login, cart, security)
• Performance Cookies: Analyze how you use our site to improve it
• Marketing Cookies: Track your interest for personalized ads

8.3 Disable Cookies

• You can disable cookies in your browser settings
• Disabling cookies may affect site functionality
• Most browsers allow you to manage cookie preferences

9. Third-Party Links

• Our website may contain links to third-party websites
• We are not responsible for their privacy practices
• Review their privacy policies before sharing information
• This Privacy Policy does not apply to external sites

10. Children's Privacy

• Our services are not intended for children under 18 years
• We do not knowingly collect data from minors
• If we discover a minor has registered, we will delete their data immediately
• Parents/guardians concerned about child registration can contact us

11. International Data Transfers

• Our servers are located in India
• Data is processed and stored within Indian jurisdiction
• We comply with Indian data protection laws
• International users accept that their data may be processed in India

12. Changes to Privacy Policy

• We may update this Privacy Policy at any time
• Changes will be posted on this page with updated "Last Updated" date
• Continued use of our services constitutes acceptance of changes
• For significant changes, we will notify you via email

13. Data Breach Notification

• In case of a data breach, we will notify affected users within 72 hours
• We will provide information about the breach and remedial steps
• We will cooperate with authorities as required by law

14. Contact & Privacy Concerns

For privacy-related questions or concerns, contact us:

• 📧 Email: craftnworks01@gmail.com
• 📞 Phone: +91 70184-28257
• 📍 Address: Palampur, Himachal Pradesh 176103
• 🕐 Response Time: Within 5 business days

14.1 Escalation

• If unsatisfied with our response, file a complaint with:
• Consumer Grievance Redressal Commission (State level)
• National Consumer Helpline: 1800-11-4000 (Toll-free in India)

© 2024 Craft N Work. All Rights Reserved.

By using our services, you acknowledge that you have read and agree to this Privacy Policy.