Less than 24 hours: 50% refund (50% cancellation fee)
On scheduled date: No cancellation allowed
Labour provider cancels: Full refund + rescheduling at no cost
1.4 Full Construction Projects
Before Work Starts: 100% refund of advance
Work less than 10% complete: 80% refund (after deducting costs)
Work 10-50% complete: Refund subject to negotiation
Work more than 50% complete: No refund (only termination charges apply)
2. How to Cancel an Order
Step 1: Initiate Cancellation
Log into your Craft N Work account
Go to "My Orders" → Select the order to cancel
Click "Request Cancellation" button
OR email: craftnworks01@gmail.com with order number
Step 2: Provide Reason (Optional)
You can provide a reason for cancellation
Helps us improve our services
Does not affect cancellation approval
Step 3: Confirmation
Cancellation request is reviewed within 24 hours
Confirmation email is sent with refund details
You will receive a refund reference number
Step 4: Refund Processing
Approved cancellations processed within 5-7 days
Refund credited to original payment method
Bank processing time: 5-10 business days
3. Cancellation Not Allowed In These Cases
Digital products already downloaded
Work already started or in progress
Materials already delivered and work commenced
Labour work already completed
Payment disputes or fraud detected
Terms of service violated by customer
4. Cancellation Fees
Product/Service Type
Cancellation Fee
Digital Products (House Plans)
None (if before download)
Materials (Before Dispatch)
10% of order value
Labour (24-48 hrs before)
25%
Labour (Less than 24 hrs)
50%
Full Construction (No work started)
2-5% administrative
5. Special Cancellation Circumstances
Defective Product:
If product is defective, no cancellation fee applies
Customer can choose replacement or refund
Full refund is issued immediately
Wrong Item Delivered:
If wrong item sent, cancellation is free
Return shipping is at our cost
Full refund within 7 days of return receipt
Out of Stock:
If item goes out of stock, customer can cancel
Full refund without any fees
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PART 2: DISCLAIMER
6. General Disclaimer
⚠️ IMPORTANT DISCLAIMER: The services and products provided by Craft N Work are offered on an "AS-IS" and "AS-AVAILABLE" basis. We do not provide any warranties or guarantees beyond what is explicitly stated in our Terms & Conditions.
7. Architectural & Design Disclaimer
House Plans & Designs:
House plans provided are for reference purposes only
Plans must be reviewed by a licensed architect or engineer in your jurisdiction
Local building codes, regulations, and laws may require modifications
Government approvals (building permits) are customer's responsibility
We are not responsible for design-related issues or modifications required by authorities
Customization of plans by professionals may be necessary
Compliance:
Plans must comply with local municipal bylaws
Structural calculations must be verified by local engineers
No guarantee that plans will be approved in your location
Approval depends on plot specifications and local regulations
8. Labour & Construction Disclaimer
Labour Quality & Skills:
Labour providers are verified, but we cannot guarantee 100% proficiency
Quality of work depends on material quality, site conditions, and supervision
Customer must verify labour credentials before hiring
We are not liable for labour-related disputes or claims
Work Quality & Defects:
Work defects reported after 1 year are not covered
Warranty does not cover normal wear and tear
Hidden structural issues may increase costs
Customer must approve all work before payment
Safety & Insurance:
Craft N Work is not responsible for site safety
Customer must ensure adequate safety measures
Labour accidents are labour provider's responsibility
Customer should have adequate project insurance
9. Material Supply Disclaimer
Material quality is as per described specifications
Minor variations in color, texture are normal and acceptable
Prices are subject to market changes
Stock availability is not guaranteed
We are not responsible for improper storage or use of materials
Material warranty is from manufacturer (not Craft N Work)
10. Cost Estimate Disclaimer
IMPORTANT: Cost estimates provided are APPROXIMATE ONLY and not binding quotes.
Estimates are based on initial site survey/information provided
Actual cost may vary due to site conditions, hidden issues, design changes
Final cost determined after detailed on-site assessment
Additional charges may apply for unforeseen circumstances
Customer approval required before proceeding with additional costs
11. Timeline & Delivery Disclaimer
Timelines provided are estimates, not guarantees
Delays may occur due to weather, site issues, supplier delays, government approvals
We are not liable for delays beyond our control
Force majeure events (natural disasters) exempt us from liability
Customer must inform of urgent requirements in advance
12. Website & Service Disclaimer
Availability & Performance:
Website is provided on an "AS-IS" basis
We do not guarantee 24/7 uptime or service availability
Maintenance or server issues may cause temporary unavailability
We are not liable for service interruptions
Third-Party Content:
Third-party services (payment, delivery) are outside our control
We are not responsible for their actions or failures
Use third-party services at your own risk
Data Loss:
We make best efforts to protect your data
However, we are not responsible for data loss due to technical failures
Keep backup copies of important documents
Use strong passwords and enable security features
13. Medical & Health Disclaimer
Construction may involve health risks (dust, noise, chemical exposure)
We are not responsible for health issues arising from construction
Customer must follow safety protocols and use protective equipment
Regular health checkups are recommended for extended projects
14. Legal & Regulatory Disclaimer
Customer is responsible for obtaining all legal approvals and permits
Craft N Work does not provide legal or regulatory advice
Customer must comply with all local laws and regulations
We are not liable for legal violations by customers
Consult local authorities for building codes and regulations
15. Financial Disclaimer
We are not a financial advisor
Cost estimates are not financial advice
Customer is responsible for budgeting and financial planning
We do not guarantee ROI or property value appreciation
Consult a financial advisor for investment decisions
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Our total liability is limited to the amount paid for that specific service
We are not liable for indirect, incidental, or consequential damages
We are not liable for lost profits or business interruption
We are not liable for third-party claims or disputes
We do not provide indemnity for customer actions
17. Indemnification
Customer agrees to indemnify and hold Craft N Work harmless from any claims, damages, losses, or expenses arising from:
Customer's use of our services
Customer's violation of these terms
Customer's infringement of third-party rights
Customer's conduct or actions
Disputes with labour providers or suppliers
18. Severability
If any part of this disclaimer is found invalid, the rest remains in force
Courts may modify or enforce disclaimers as permitted by law
19. Acknowledgment
By using Craft N Work's services, you acknowledge that you have:
Read and understood this Cancellation Policy & Disclaimer
Accept all risks associated with our services
Understand that warranties and guarantees are limited
Accept our liability limitations
20. Questions or Concerns
For clarification on cancellations or disclaimers:
