Craft N Work is an online platform providing complete construction solutions including digital house plans, labour booking, construction materials supply, and full construction services for residential projects in India.
Q: Is Craft N Work registered/licensed?
Yes, Craft N Work operates in compliance with Indian laws. We are registered as a business entity and maintain GST compliance for all transactions.
Q: Which areas do you serve?
We primarily serve Himachal Pradesh (Palampur, Dharamshala, Kangra, Una) and surrounding regions. For other locations, please contact us for availability.
Q: How do I contact customer support?
You can reach us via:
📧 Email: craftnworks01@gmail.com
📞 Phone: +91 70184-28257
🕐 Hours: 9 AM - 6 PM (Mon-Sat)
📍 Address: Palampur, Himachal Pradesh 176103
House Plans Questions
Q: What format are the house plans?
House plans are provided as high-resolution PDF files that can be downloaded immediately after purchase. You can open them on any computer, tablet, or smartphone.
Q: Can I modify the house plans?
Yes, you can make minor modifications yourself. For major changes, we recommend consulting a professional architect. Custom design services are also available at additional cost.
Q: Are the plans approved by authorities?
Our plans are designed to standard guidelines, but local government approval depends on your specific location and local building codes. You must get plans approved by your local municipal corporation before construction.
Q: Can I use the plan commercially?
No. Plans are licensed for personal residential use only. Commercial use, reproduction, or resale without permission is prohibited and will result in legal action.
Q: What if I'm not satisfied with the plan?
Once downloaded, plans are non-returnable. However, if the PDF is defective or incomplete, we will provide a replacement or refund within 24 hours.
Labour Booking Questions
Q: How are labour providers verified?
All labour providers on our platform are verified for skills, experience, and background. However, we recommend verifying credentials yourself before hiring.
Q: Can I cancel a labour booking?
Yes, you can cancel:
• More than 48 hours before: 100% refund
• 24-48 hours before: 75% refund
• Less than 24 hours: 50% refund
• On scheduled date: No refund
Q: What is your labour guarantee?
We guarantee work quality as per industry standards. If quality issues arise, we will send the same team for corrections within 7 days at no extra cost. Defects reported after 1 year are not covered.
Q: What if labour doesn't show up?
If labour cancels from our end, you get a full refund and priority rescheduling at no cost. If customer cancels on the scheduled date, no refund is given.
Q: Is labour insurance included?
Labour insurance is the responsibility of the labour provider. We recommend you have project insurance for protection against unforeseen circumstances.
Materials Questions
Q: How long does delivery take?
Standard delivery is 3-7 business days depending on location. Express delivery (1-2 days) is available for some items at additional cost.
Q: What if materials arrive damaged?
Report damage within 24 hours with photo evidence. We will either replace the materials or provide a full refund at our discretion.
Q: Do you deliver outside your service area?
Yes, but shipping charges will be calculated based on distance and weight. Contact us for quotes outside standard service areas.
Q: Can I return unused materials?
Yes, unused materials can be returned within 7 days for a refund. Return shipping charges apply unless the material was defective.
Q: Are materials guaranteed for quality?
We supply materials as per specifications from reputable manufacturers. Quality warranty comes from the manufacturer, not Craft N Work.
Payment Questions
Q: What payment methods do you accept?
We accept: Credit Card, Debit Card, UPI, Net Banking, Digital Wallets. All payments are processed securely via Razorpay.
Q: Is my payment information safe?
Yes. We use industry-standard encryption (SSL) and PCI-DSS compliant payment gateway (Razorpay). We do not store your full card details.
Q: Do you offer installment plans?
For full construction projects, we offer installment plans (10% advance, 80% in stages, 10% on completion). Contact us to arrange financing.
Q: Will I get an invoice?
Yes. Digital invoices are sent to your registered email. GST invoices are provided for B2B transactions and large orders.
Q: What if payment fails?
If payment fails, you will receive an error message. Try again with a different payment method. No charge is deducted for failed transactions.
Account & Security Questions
Q: How do I create an account?
Click "Register" on our website, provide your email, name, and password. Verify your email address. Account is activated immediately.
Q: Can I delete my account?
Yes. Contact us at craftnworks01@gmail.com with your account email. We will delete your account and data within 30 days (excluding legal retention requirements).
Q: What if I forget my password?
Click "Lost your password?" on the login page. Enter your email address. A password reset link will be sent to your email. Follow the link to create a new password.
Q: Is my data safe with Craft N Work?
Yes. We use industry-standard security measures to protect your data. Sensitive information is encrypted and stored securely. See our Privacy Policy for details.
Q: What if someone hacks my account?
Report immediately to craftnworks01@gmail.com. Change your password immediately. We will investigate unauthorized access and secure your account.
Disputes & Complaints
Q: How do I file a complaint?
Email your complaint to craftnworks01@gmail.com with order number and detailed description. Include photos/videos if relevant. We respond within 5 business days.
Q: What if I'm not satisfied with the resolution?
You can escalate to our management team or file a complaint with the Consumer Grievance Redressal Commission in your state.
Q: How long does dispute resolution take?
Most disputes are resolved within 15-30 days. Complex cases may take longer. We'll keep you updated on progress.
PART 2: RULES & REGULATIONS
1. Code of Conduct
Users Must:
Provide accurate and truthful information in registration
Respect intellectual property rights of house plans and designs
Use services only for lawful purposes
Respect privacy and personal information of others
Follow all applicable laws and regulations
Communicate professionally and respectfully
Users Must NOT:
Use abusive, offensive, or threatening language
Download and resell house plans
Use plans for commercial purposes without permission
Attempt to hack or access our systems
Post spam, phishing links, or malware
Create multiple accounts to circumvent policies
Engage in fraud or misrepresentation
Violate any local or national laws
2. Service Usage Rules
House Plans Usage:
Downloaded plans are for personal residential use only
You may use plans for your own construction project
You may share with architect/engineer for implementation
You may make personal modifications for your needs
Commercial reproduction or resale is strictly prohibited
Labour Services Usage:
Book labour for your own projects only
Verify labour credentials before hiring
Communicate work scope clearly before booking
Provide safe working environment for labour
Arrange transportation and meals if required
Make payment on time as agreed
Materials Purchase Rules:
Materials are for construction use only
Inspect materials upon delivery
Report damage within 24 hours
Handle materials with care to prevent damage
Do not resell materials purchased from us
3. Intellectual Property Rules
All house plans, designs, and content are copyrighted
Unauthorized reproduction is prohibited
Violation will result in legal action and penalties
You may not claim design as your own
Commercial use requires explicit written permission
Brand names and logos are trademarked and protected
4. Payment Rules
All prices displayed include applicable taxes (GST)
Payment must be made before receiving services/products
Installments require advance written agreement
Payment disputes must be reported within 7 days
Refunds are processed only as per stated policies
Currency: All prices in Indian Rupees (₹)
5. Delivery & Shipping Rules
Digital products are delivered immediately after payment
Physical materials are delivered within stated timeframe
Customer must be available for delivery
Re-delivery charges apply for missed deliveries
Risk of goods transfers to customer upon delivery
Damage during delivery must be reported within 24 hours
6. Warranty & Guarantee Rules
House Plans: No warranty (guidelines for use provided)
Materials: Warranty from manufacturer (not Craft N Work)
Labour Work: 1-3 years as per package selected
Full Construction: 3-year structural warranty
Warranty covers manufacturing defects only
Misuse or improper maintenance voids warranty
7. Dispute Resolution Rules
Complaints must be filed within 30 days of incident
Provide detailed description with supporting evidence
Company responds within 5 business days
Final decisions are binding as per Terms & Conditions
Escalations handled by management team
Consumer laws of India apply
8. Legal & Regulatory Compliance
Craft N Work operates under GST compliance
Consumer Protection Act, 2019 applies to all transactions
Information Technology Act, 2000 governs data and security
Local building codes must be followed (customer's responsibility)
Government approvals required (customer's responsibility)
All disputes subject to Indian jurisdiction
9. Prohibited Activities
Users engaging in the following will face immediate account suspension:
